I forgot my account credentials. Can you help me remember?
Forgetting your password is easy. And easy to fix.
Just go to our password reset form and fill out your account email. We will send instructions on how to set a new password.
Forgetting which email address you used to sign up can be a little more tricky to sort out.
Usually you can simply search your various email inboxes for any communication from us to figure out which one is the right one. But maybe you don't have access to all your old inboxes? If you didn't have any paid orders to the old account, you can probably just leave it and create a new account with an email that you do still use. But if you know you had paid products tied to the account there are some tricks to figuring it out:
1. Find out through the Kilohearts Installer - If you have the plugins actually running on any computer you can just rerun the installer on that machine and click the User tab. It will show you the email of the user account.
2. Use a license number - If you had the foresight to save your license numbers somewhere other than you email inbox, you can contact support@kilohearts.com with a license as proof of ownership, and they can find your account for you.
3. Use a payment method - If you know you used a specific credit card, or other clearly identifiable payment method, you can email support@fastspring.com and they can help you locate any orders made with that payment method. And then get back to support@kilohearts.com with that order number to identify your account.
Even if none of the above works or you, please reach out to support@kilohearts.com and our support staff will do their best to help you out.