Last change: December 14th, 2023
Here at Kilohearts we are committed to maintaining the trust and confidence of all visitors to our site. Your privacy is very important to us, and the following information serves to explain how Kilohearts collects your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
Kilohearts.com does not make use of any third-party cookies. The cookies we do use are critical for basic webshop funcitionality and do not contain any identifying personal data. As such they are not subject to the cookie consent laws.
When you register an account, or make a purchase, through this website we collect some basic user information. We will never sell, rent, or trade any personal customer data with any other organisations or businesses.
- Names and email addresses are stored securely for internal record keeping and license management
- We may send you email information regarding news that "a user may reasonably expect" to get. Such as OS compatibility updates, or new features in your software.
- With your explicit consent we may send you periodical newsletters with promotional information via email.
Kilohearts has no interest in sharing or selling your data, but we use certain service providers for performing functions related to our business. These are:
- Rapidmail - Newsletter and informational mailouts. Please see Rapidmails’s privacy notice for more information. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails.
- PostMark - Transaction emails. I.E. license delivery emails, password resets, e.t.c. You cannot unsubscribe from transactional emails, but you can request an account deletion by emailing support@kilohearts.com.
- FastSpring - Payment processing. Please see Fastspring for more information.
We also use secure third party services for our internal communication. While not storing user data in any structured way, names and addresses may be mentioned in our internal communication when handling support issues etc. These are:
- FreshDesk - Privacy Policy
- GMail - Privacy Policy
- Slack - Privacy Policy
We are committed to keeping your information secure, and reasonable safeguards and procedures are in place to ensure it stays that way. At no point does Kilohearts store or handle credit card information, and all credit card payment details are securely transferred directly between the purchasing client (you) and our payment provider (FastSpring). All passwords are stored safely according to appropriate security standards using well-tried frameworks.
At Kilohearts we try to be as transparent and accommodating as possible. You are entitled to view, amend, or delete the personal information about you that we hold. Feel free to contact us at info@kilohearts.com with any questions or requests you may have regarding your data.