Installation

Q: Where can I download the plugins?

A: We have a single installer for all our plugins, and it also handles updates and stuff. If you have a license key and want to install the plugin, download the installer below and run it. If you don't have a key, download it anyway.

Download installer for Windows
Download installer for OSX

If you want to install your software on a computer without internet connection, use our offline installer instead:
Windows / OSX.

Q: I have a redeem code from another store, what do I do with it?

A: You use it over here. Congrats on your purchase! May your plugins serve you well.

Licenses

Q: I lost a license key, can I get it back?

A: Yep. You can reclaim lost keys here or you can log in and manage your licenses from there your profile page.

Q: How do I transfer my license to another person?

A: You can manage your licenses on your profile page by logging in. You can transfer any paid licenses you own to other people. For security reasons your license will be revoked and a new one will be issued to the recipient.

If you ever got a Kilohearts plugin you have an account, even if you never chose a password. You can complete your account registration at any time by clicking "Log in" and then "Register a new account" using the same email address.

Rack extension licenses can not be transferred.

Quality

Q: I found a bug. Who should I tell?

A: Email support@kilohearts.com and describe the problem and we will get back to you as soon as possible. We try to answer within 24 hours but, you know, sometimes sooner, sometimes a little later.

3rd party software use

Kilohearts.com use GeoLite data created by MaxMind.

Trouble shooting



If you are experiencing any technical issues at all, please don't hesitate to email us at support@kilohearts.com. We're here to help!

Payments

Q: What payment methods do you accept?

A: Our payment partner 2Checkout offer all mayor payment methods, and wide selection of local options as well.

Q: Can I feel safe when purchasing plugins from Kilohearts?

A: Yes! Any sales here on kilohearts.com are handled by 2Checkout who have an outstanding reputation, and are quick to respond to any problems you might experience.

Q: I have more detailed questions about my shopping experience.

A: You should read our Terms & Conditions, as well as our Privacy Policy. They're a blast. Also head over to 2Checkout to find out more.

Discounts

Q: I bought one of your bundles and now thay bundle has been updated with new cool stuff that I really want. Is there a "returning customer" discount?

A: We have personalized upgrade prizes for anyone who owns some of the plugins in a bundle. You need to log in to see your final prize.

Q: I bought your VSTs can I get a cross-grade deal for the REs as well?

A: Yes you can. Propellerhead will give you a 50% discount if we confirm that you own the VST versions. This is a manual process so you need to email support@kilohearts.com with your Reason username and the email connected to that user.

Q: I bought your REs can I get a cross-grade deal for the VSTs as well?

A: Yes, in order to keep things fair, we do what Propellerhead does. Email support@kilohearts.com with proof of purchase for the REs and we will send you a 50% voucher for the VSTs.

Q: Do you offer an educational discount?

A: Yes we do. We offer students and educators a 30% discount on all our products escept subscriptions. Email info@kilohearts.com with proof of your student status.

We also frequently sponsor schools and other educational institutions with free classroom licenses. Email info@kilohearts.com for more information.