Q: Where can I download the plugins?
A: We have a single installer for all our plugins, and it also handles updates and stuff. If you have a license key and want to install the plugin, download the installer below and run it. If you don't have a key, download it anyway.
If you want to install your software on a computer without internet connection, use our offline installer instead:
Windows / OSX.
Q: I have a redeem code from another store, what do I do with it?
A: You use it over here. Congrats on your purchase! May your plugins serve you well.
Q: I lost a license key, can I get it back?
A: Yep. You can reclaim lost keys here or you can log in and manage your licenses from there your profile page.
Q: How do I transfer my license to another person?
A: Send an email to firstname.lastname@example.org and let us know which license you want to transfer, and the email address of the recipient. (Rack extension licenses can not be transferred.)
Q: I bought one of your bundles and now thay bundle has been updated with new cool stuff that I really want. Is there a "returning customer" discount?
A: We have personalized upgrade prizes for anyone who owns some of the plugins in a bundle. You need to log in to see your final prize.
Q: I bought your VSTs can I get a cross-grade deal for the REs as well? And vice versa?
A: Yes you can. But this is a manual process so you need to email email@example.com with individual requests.
Q: Do you offer an educational discount?
A: Yes we do. We offer students and educators a 30% discount on all our products. Email firstname.lastname@example.org with proof of your student status.
Q: I've installed the plugins but they don't show up in my DAW?
A: All Kilohearts plugins are exlusively stereo plugins. Many DAWS won't list them when trying to add a plugin to a mono-track.
If you are experiencing any technical issues at all, please don't hesitate to email us at email@example.com. We're here to help!
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal.
Q: Can I feel safe when purchasing plugins from Kilohearts?
A: Well yeah. But don't just take our word for it. We are a verified Braintree Merchant, and we fully employ their awesome payment solution.
Q: I have more detailed questions about my shopping experience.
Q: The sound in your plugins seem more clear and present than a lot of the big name plug-ins, why is that?
A: Why thank you, that's really nice thing to say. Well, we put a lot of time and effort into creating the best sound experience possible, and we never release anything that we are not 100% happy with. We often start out with something that our competition does, and then we work hard to one-up them.
Q: I found a bug. Who should I tell?
A: Email firstname.lastname@example.org and describe the problem and we will get back to you as soon as possible. We try to answer within 24 hours but, you know, sometimes sooner, sometimes a little later.
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