The Kilohearts Installer will help you handle installation, updates, trials, and unistallation as quickly and painlessly as possible.
Whenever you buy, or trial, a Kilohearts plugin you will get an email with a personalized installer download link. You should always use those installers if possible to get the smoothest experience.
If, for some reason, you don't have a personalized installer available, use the download links above. They function the same way, but if your computers hasn't been authorized previously you will need to do so on the first run. There are two methods, either enter an email and then click a verification link sent to that email, OR paste any single valid license key you own.
Either way you do it there are rarely any situation where you need to copy-paste any license keys or stuff like that.
When you select a folder for installation, make sure it's a folder that your DAW is actually scanning for presets.
Normally yes. But there is a special offline installer if you need to install on something like a studio computer with no internet connection. These installers contain all Kilohearts plugins and related content and are therefore naturally much bigger in file size.
Rerun the installer from time to time and see if there are updates available. Sometimes we publish bug fixes, sometimes it's new features in old plugins!
First up, make sure you own a license for the plugin in question. You can log in at kilohearts.com and see all your licenses on your profile page.
If you do own a license run the installer again and click "Enter Licenses" and make sure that your email is in the list of accounts activated for the installer on this machine.
If your email is missing, paste any single license from your profile page in the license field in the installer to connect them. If your email is already in the list but the plugin is not, please try reinstalling.
If it is still not possible to install a certain plugin, you may need to go to the update tab and select the latest version before trying to install the problematic plugins.
If the problems still persist please contact firstname.lastname@example.org.
Many of our retailers sell redeem codes. In order to get your actual licenses you need to enter the code here:
You will then receive an email with installation instructions for your software.
Kilohearts plugins don't require much to work, but we recommend the following:
CPU: 2 GHz or faster
Memory: 1 GB or more
Operating System: No matter if you are a Windows or Mac user, Kilohearts recommend keeping up to date with OS versions as they become available. We are not able to support OS version that are no longer supported by their respective manufacturers. If you are using an outdated OS please try our free trials to ensure compatibility before making any purchases.
We don't support Linux natively but we hear that LinVST is a working wrapper.
Software: A DAW supporting VST 2, VST 3, AAX, or Audio Unit plugin standards.
Log in here at kilohearts.com in the top right corner of your screen.
Once logged in, click your username and then "Profile".
Whenever someone makes a purchase we create an account stub for that email address. So even if you never explicitly created an account, it is there nevertheless. If you attempt to log in using that email address you will be asked to complete your account by validating your email, and select a password.
This account will have your full order history and any licenses you may own in it.
There are two different occations where you might need to validate your email. When creating a user account at kilohearts.com, or when running the Kilohearts Installer for the first time and chosing email as your authentication method.
If you are not getting the validation email, please check your spam and trash folders. If you still can't find it, or if the validation link isn't working, please contact email@example.com.
But you are free to create a new account and transfer your licenses from the old account to the new one.
You can always log in to find all your licenses, or you can request a reminder email with all your license information here: kilohearts.com/reclaim
Yes. You are free to transfer any paid licenses to another email via your profile page.
Please note that some licenses are not transferrable; such as Content Banks licenses, or Subscription licenses. Any licenses you got for free also can't be transferred.
Depends. As long as you are the only user you can. But if several people are using the computer (like a studio computer) you can't install using the same license on another machine.
These are the minimum recommended system requirements for running any Kilohearts plugin:
CPU: 2 GHz or faster
Memory: 1 GB or more
Operating System: Windows or Mac OS
Note that we only support OS versions supported by their respective manufacturers. If you're using an outdated OS version please try our free trials to ensure compatibility before making any purchases.
Software: A DAW supporting 64-bit plugins and at least one of the following plugin standards: VST 2, VST 3, AAX, Audio Unit.
If you use a lot of plugins at the same time, or include many snapins in a patch, the CPU usage will increase accordingly. Thus, we cannot guarantee that the plugins will work flawlessly in all use cases even if your system does meet the minimum recommended system requirements.
All our plugins are 64-bit only. So any DAW that is 32-bit only will not load any Kilohearts plugins.
There are extensive manuals for all our plugins that go through each control in detail.
Phase Plant — Online manual, PDF
Multipass — Online manual, PDF
Snap Heap — Online manual, PDF
Snapins — Online manual, PDF
Disperser — Online manual, PDF
Faturator — Online manual, PDF
Carve EQ — Online manual, PDF
Slice EQ — Online manual, PDF
For tips & tricks and advanced usage please visit our Discord chat. There are plenty of power users there who are almost always chatty!
Or you can join the official Facebook group and ask there.
Or just ask us at firstname.lastname@example.org.
Our payment partner 2Checkout offer all mayor payment methods, and more than a hundred local options as well. Please continue to the checkout page to see your available options.
Yes. Any sales here on kilohearts.com are handled by 2Checkout who have an outstanding reputation, and are quick to respond to any problems you might experience.
2Checkout online support
Kilohearts Subscription is an easy way to get access to all Kilohearts software instantly. You will also get instant access to every new plugins as soon as they are released! At a month it will be years before you spend as much as buying all the plugins up front.
Kilohearts also offer a Subscriber reward. Every 12 payments you make you will get a voucher for $100/€100. Those 12 months don't have to be consecutive, and the vouchers stack. So in a sense it's a little like rent-to-own, but you still get something even if you quit early. Speaking of, you can cancel anytime.
All our orders are handled by our trusted payment partner 2Checkout, and so are the subscriptions. If you want to manage your subscription, or cancel, or update your payment info or whatever, log in to 2Checkout here.
Everytime we confirm a payment we will issue a new Subscription license to your account, valid for 35 days. Each time you run a Kilohearts plugin they will sync your licenses automatically. So you don't have to worry about any of this.
A valid subscription license does not require an internet connection. However, with every confirmed payment you will get a new license. If you are online, this new license will be automatically synced to your computer, but if you are offline, you need to paste the new license in the installer about once a month to avoid disruption to your service.
Since the rise of the "rent-to-own" payment plans, a lot of people have asked us for one. The thing with the Kilohearts Subscription is that it's not a fixed product. It keeps growing as we add more and more products, and the retail price goes up a little every time we do so.
So instead of rent-to-own, we have a system where you get a $100 coupon after 12 payments. Those 12 months don't have to be consecutive, and the coupon value increases for every further 12 payments. So in a sense it's a little like rent-to-own, but you still get something even if you quit early.
You can log in and find up to date info on your Subscriber Rewards program on your profile page.
Subscriber Rewards coupons cannot be combined with other coupons or promotional discounts.
There is no contract period. You can cancel anytime.
Log in to 2Checkout here to manage your subscription.
Our Subscriber Rewards are almost exactly like that. See the question above.
Log in here at kilohearts.com and navigate to your subscription information on your profile page.
Sorry, no discounts apply to subscription fees.
Log in to 2Checkout here to manage your payment information.
Another option that might sometimes be easier is just to cancel your current subscription and start a new one to the same email. You will keep your Subscriber Rewards balance.
Sometimes stuff breaks. A clean reinstall often helps with most problems. Here's how to do it:
1. First off, if you installed any third-party Content Banks you will need to reinstall them after this procedure. Make sure you still have the .bank files on hand.
2. Start the Kilohearts Installer, and click on the Uninstall tab. Uninstall all plugins, then close the installer. If your installer doesn't run at all, skip this step.
3. Find and delete your entire Kilohearts folder.
Mac: /Library/Application Support/Kilohearts
ProgramData is a hidden folder, so make sure you enable "see hidden files" in your file browser.
4. Download the installer again. See the top of this page.
5. The installer will no longer remember you, so you will need to authenticate again. The easiest way is to paste any single valid license key you own. You can find all your license keys on your profile page.
6. Install as normal.
While this method will very often take care of any problems, there are still some files that might linger. If something is still wrong please email email@example.com and we will be happy to help.
No, sorry. 64-bit only.
A pretty common problem. There are several things that can be wrong in this case:
1. Installation might have gone wrong.
2. Your DAW is not scanning the exact folder you installed to.
3. You DAW has blacklisted, or otherwise failed to verify, the plugins and hides them until they can be correctly verified.
Please double check that the plugin files are really in the folder you specified during installation. If they are, please check the validation status of the plugins in your DAW plugin manager. Each DAW does it in a different way, so try searching online for how to revalidate, or un-blacklist, plugins for your specific DAW.
If you can't get it running please email firstname.lastname@example.org and we will be happy to help.
One of the most common issues is trying to enter something that isn't an actual license key. Specifically a "redeem code". These codes are handed out by our retailers, and in order to trade them for a real license you need to redeem them here:
You will then receive an email with installation instructions for your software.
Please email email@example.com.
You might also want to ask around in the Discord chat if anyone else has the same problem, or if there's a fix:
Or you can ask in the official Facebook group:
Yep, here's how it works. If you own at least one paid plugin for a certain bundle, you will be able to complete that bundle. Whenever you complete a bundle you pay only for any plugins you do not already own. The price for each of these plugins is calculated using the same bundle discount as the whole bundle had initially, as a percentage. So if you were looking at a bundle that had a 40% bundle discount, each product you miss will have that same 40% discount applied.
So make sure to always log in to see your available completion prices.
When you purchase or redeem a Phase Plant license directly from our website, either by itself or as part of a bundle, you will become eligible for a Phase Plant Buyer Coupon to the value of 30 EUR/USD which will be emailed to you shortly after your purchase is confirmed. These coupons require a minimum spend of 19 EUR/USD and do not expire. They cannot be used for the Kilohearts Subscription or combined with other discounts. Only one coupon will be sent per account.
Yes, we do. 30% off all purchases for all students and teachers. Email firstname.lastname@example.org with proof of student status. A photo of your student ID is fine.
Can't be combined with other offers or a subscription.
You should email email@example.com and one of us will get back to you.
If you have talked to either one of us before, don't worry. We will forward your message to the right person.
Please email firstname.lastname@example.org and we will be happy to help you get started!
Anyone looking to spread the word about Kilohearts, and make some money in the meantime is welcome to contact us about becoming an affiliate. As such you will be able to create customized referral links that will earn you 20% royalties on orders made by customers that found Kilohearts through your links.
Email email@example.com to learn more.
Please email firstname.lastname@example.org and we'll talk!