Account
How can I log in when I never created an account?Why isn't my email getting validated?
Where can I read the End User License Agreement (EULA)?
Discounts
Are there discounts to complete a bundle, and how does it work?What is the Phase Plant Buyers Coupon?
Do you offer a student discount?
Installation
How do I download and install the plugins?Can I install on an offline computer?
Can I install on more than one computer?
How do I install updates?
Why are some of my plugins grayed out in the installer?
Licenses
How do I use a redeem code?Can I transfer a license to someone else?
I lost my licenses, can I get them back?
The installer won't accept my license key?
Partnerships
I'm an artist and I want to get in touch. Who should I contact?I represent a retailer and I want to start selling Kilohearts products. Who should I contact?
I have an online audience. Can I be an affiliate?
Business inquiries. Who should I contact?
Payments
What payment methods do you accept?Can I feel safe when purchasing plugins from Kilohearts?
I have a more detailed question about my shopping experience?
Subscription
How does the subscription work?Does the subscription require an internet connection?
What are the Subscriber Rewards?
How long is the contract period?
How do I cancel my subscription?
Is there a rent-to-own option?
Can I get a discount on my subscription?
Where do I update my payment info?
Troubleshooting
How do I do a clean reinstall?Do you support 32-bit DAWs?
The plugins don't show up in my DAW?
I found a bug, who should I tell?
I can't solve my problem on my own. I need help!
Usage
What are the system requirements?Is there any DAW you DON'T support?
I have a question about how a certain plugin works?
Is there anywhere to share my music, or other content?