Account
How can I log in when I never created an account?Why isn't my email getting validated?
Where can I read the End User License Agreement (EULA)?
I forgot my account credentials. Can you help me remember?
Discounts
Are there discounts to complete a bundle, and how does it work?What is the Phase Plant Buyers Coupon?
What is the Multipass Buyers Coupon?
Do you offer a student discount?
Will you have a big sale soon?
Does the subscription ever go on sale?
I'm an Artist/Producer/Industry Rep/Service Member/Medically Impaired/Low Income Country Citizen/Software Developer/Nice Guy. Can I get a discount?
Installation
How do I download and install the plugins?Can I install on an offline computer?
Can I install on more than one computer?
How do I install updates?
Why are some of my plugins grayed out in the installer?
I use an old Operating System. Can I still install your plugins?
Licenses
How do I use a redeem code?Can I transfer a license to someone else?
I lost my licenses, can I get them back?
My account shows a lot of subscription licenses. Why not just one?
The installer won't accept my license key?
Partnerships
I'm an artist and I want to get in touch. Who should I contact?Business inquiries. Who should I contact?
Payments
What payment methods do you accept?Can I feel safe when purchasing plugins from Kilohearts?
I have a more detailed question about my shopping experience?
I think something went wrong at checkout and I'm worried my money is gone. What can I do?
Subscription
How does the subscription work?Does the subscription require an internet connection?
What are Subscriber Rewards?
How long is the contract period?
How do I cancel my subscription?
Is there a rent-to-own option?
Can I get a discount on my subscription?
Where do I update my payment info?
Can I pause my subscription?
I'm having problems with my subscription. If I start a new one, will my Subscriber Rewards be lost?
Troubleshooting
How do I do a clean reinstall?Do you support 32-bit DAWs?
The plugins don't show up in my DAW?
I found a bug, who should I tell?
I can't solve my problem on my own. I need help!
Usage
What are the system requirements?Is there any DAW you DON'T support?
I have a question about how a certain plugin works?
Is there anywhere to share my music, or other content?